Help Center & FAQ

Everything you need to know about how TAGSCO protects your pets, your luggage, and your peace of mind.

The Basics
What is the status/tracking information on my order?

Thanks for your patience! Your tags are individually custom-made right here in the USA. You will receive an email with tracking information the moment it ships. Track your order.

How does a TAGSCO Smart QR Tag work?

It bridges the gap instantly. Each tag is laser-engraved with a unique QR code. When someone finds your lost pet or item, they simply point their smartphone camera at the tag. They are instantly shown your custom digital profile, and you immediately receive a silent GPS alert showing you where the tag was scanned.

Are there really no monthly fees?

Correct. Zero subscriptions, ever. Once you buy the tag, you own the protection for life. We don't believe in holding your family's safety hostage for a monthly fee.

Does the finder need a special app to scan it?

No app required! That is the beauty of our system. The person who finds your tag does not need to download an app or create an account. They just use their standard phone camera, making reunions incredibly fast.

Do the tags need batteries or charging?

Never. Because TAGSCO uses passive Smart QR technology, there are no batteries to die, no chargers to lose, and no internal electronics to break. Your tag will work perfectly decades from now.

Privacy & Profiles
Can I control who sees my contact information?

Yes, you have total privacy control. A major problem with traditional metal tags is that your phone number is always visible to strangers. With TAGSCO, your dashboard allows you to hide or show your contact info instantly with the flick of a switch.

What information can I put on my profile?

Anything that helps get your loved ones or gear home! For pets, you can add multiple phone numbers, vet information, dietary needs, behavioral notes, and rabies tags. For luggage or keys, you can add an alternate contact number and a return reward offer.

Can I manage multiple tags under one account?

Absolutely. You can secure your entire life from one dashboard. You can have a profile for your dog, a profile for your golf clubs, and a profile for your luggage, all easily managed under a single TAGSCO login.

When do I set up my profile?

You will set it up as soon as your physical tag arrives in the mail! Every tag includes a simple insert card with instructions to activate and link the tag to your secure account in under two minutes.

Durability & Tech
How does the GPS tracking work?

Unlike bulky, battery-powered trackers (like Apple AirTags) that constantly ping nearby devices, TAGSCO uses Active-Scan GPS. The exact moment a finder scans your tag with their phone, our system requests their location and fires a map pin directly to your email.

Is the tag waterproof and durable?

100% waterproof and adventure-ready. We don't use cheap stickers. Whether you choose our mirror-finish stainless steel, rugged anodized aluminum, or high-density poly tags, the QR code is precision laser-engraved to withstand rain, mud, and the harshest environments.

Will the tag work internationally?

Yes! Because our profiles are securely hosted in the cloud, your TAGSCO tag can be scanned anywhere in the world that has an internet or cellular connection. Perfect for international travel luggage.

Can I get a custom engraved tag?

Yes! We manufacture and personalize our products right here in the USA. We offer specific collections where the front of the tag is deeply engraved with your pet's name or custom text, while the back houses your secure Smart QR code.